Summary of responsibilities
Information clerks perform their duties in a specific field of activity or in a public information service. They respond clearly and concisely to requests for information in accordance with the organization's customer service standards, assist customers and, if necessary, direct them to the appropriate persons.
Information clerks are generally found in tourist centres, in community, public and administrative services, as well as in the help centres of businesses or organizations.
Education requirement
Secondary School Diploma or the equivalent recognized by the appropriate authority
Condition of employment
None
Minimum experience generally required by level of complexity
- Level 1: None
- Level 2: 3 years
- Level 3: 5 years
Description of the levels of complexity
Examples fo job titles
- Information clerk
- Information services clerk
- Call centre agent
- Client service representative
To be excluded from this job
- Switchboard operator and receptionist (ERG 412)
- Employees who are occasionally required to provide information
- Telemarketing employees