Description of the levels of complexity

    Once a position has been associated with a benchmark job, its level of complexity is assessed. The level of complexity is determined based on the duties, the degree of autonomy and the scope of responsibilities.

    The assessment of the level of complexity is based on the position and not on the qualifications of the incumbent.

    There are three levels of complexity1:

    1. the entry and learning level;
    2. the full working level; and
    3. the team leader of expert level.

    1 Due to their particular characteristics, some benchmark jobs are exceptions to this rule, e.g. secretarial staff.

    Entry and learning level (level 1)

    Refers to positions with duties of a routine nature where the required skills are gradually developed. Decisions taken at this level relate to basic matters. Autonomy in the performance of work is limited and tasks are carried out according to the detailed instructions of an immediate supervisor.

    Full working level (level 2)

    Refers to positions where the incumbent performs the required tasks independently. The incumbent may perform duties in the areas of technical support, design and analysis, and can be called upon to make recommendations. The person holding such a position may also exercise supervisory responsibilities, but not on a regular and ongoing basis. Work is performed under the general supervision of an immediate supervisor, who reviews the completed work in order to assess the degree of judgment and compliance with standards.

    Team leader or expert level (level 3)

    This level of complexity is divided into two categories.

    1. Team leader level: This level is characterized by the supervision and coordination of human resources, at least three of whom must be from the same job class. However, management tasks must not comprise more than 50% of the job’s duties.
    2. Expert level: At his level, the incumbent’s skills are applied to providing strategic orientation for the purposes of complex projects and analyses. These projects stand out due to their exceptional or novel nature and the major impact they have on the organization. Experts are able to go beyond their fields of expertise to make connections with other fields.
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