Qui sont les usagers peu ou pas satisfaits à l’égard des services de santé ou des services sociaux reçus?

This bulletin presents a summary portrait of users who say they are somewhat or not at all satisfied with the services they receive, based on data from the 2006-2007 edition of the Enquête sur la satisfaction des usagers à l’égard des services de santé et des services sociaux du Québec, conducted by the Institut de la statistique du Québec and funded by the Ministère de la Santé et des Services sociaux. Users are defined as people aged 15 and over living in Québec in a private household who consulted a health care and social services professional in a hospital, medical clinic or CLSC, once or several times, for themselves or a dependant, in the 12 months preceding the survey.