Telecommunications operators (411)

    Summary of responsibilities

    Telecommunications operators work in call centres or centralized services and operate several telecommunications devices (radio transmitter, pager, radio communication unit, radiotelephone, console, teletypewriter, etc.).

    Education requirement

    Some secondary-school education

    Condition of employment

    None

    Minimum experience generally required by level of complexity

    • Level 1: None
    • Level 2: 1 year
    • Level 3: 3 years

    Description of the levels of complexity

    Examples of job titles

    • Radio operator
    • Telephone operator
    • Radiotelephone operator
    • Dispatcher

    To be excluded from this job

    • Receptionist and switchboard operator (ERG 412)
    • 911 operator
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