• Statistics
  • The Institut
  • Surveys

    Survey on Québec Accomodation Establishment Occupancy

    The objective of this survey is to produce indicators on the performance of Québec hotel establishments and tourist accommodations with four or more rental units. The data, such as the occupancy rate, the number of units available, of units occupied, and of units occupied by visitors from outside the province of Québec, as well as the average rental price are then published by the Ministère du Tourisme.

    What is the Institut de la statistique du Québec?

    The Institut de la statistique du Québec (ISQ), also known as Statistique Québec, is a government body whose mission is to produce, analyze and disseminate official, objective and quality statistics on various aspects of Québec society.

    How do I participate in the survey?

    To participate in the survey, you simply have to : go to the following Internet address: www.stat.gouv.qc.ca/web2/e152e

    • enter your identifier;
    • enter your password; and
    • complete the online questionnaire.

    If necessary, you can exit the questionnaire and return to finish it at a more convenient time.

    If you do not have access to the Internet, Statistique Québec will contact you to complete the questionnaire over the phone. If you are not available when we call, you can let us know what time would be more convenient for you.

    When I try to access the questionnaire, I get an error message. What should I do?

    Make sure you correctly entered your identifier and password.

    You can contact the Direction des stratégies et des opérations de collecte by telephone at 1-800-561-0213 or by e-mail at hebergement@stat.gouv.qc.ca. Please mention the name of the Survey on Québec Accommodation Establishment Occupancy, your name, and your contact information where we can reach you.

    We will respond to your request within 24 hours during our office hours, Monday to Friday between 8:30 a.m. and 4:30 p.m.

    Are the telephone interviews recorded?

    For quality and training purposes, telephone interviews with Statistique Québec agents are recorded. However, if you don't want the interview to be recorded, simply notify the agent at the beginning of the call.

    How did you get my name?

    The universe of the survey is based on the file of establishments with a classification certificate issued by the Corporation de l’industrie touristique du Québec (CITQ) as well as establishments currently undergoing evaluation to obtain this classification, which was provided to us by the Ministère du Tourisme. From that list, a census of establishments in several tourism regions of Québec is carried out, and a sample of establishments in other regions is selected. Establishments of all sizes and in all regions of Québec are included in the survey.

    Do I have to take part in this survey?

    This is a mandatory survey. Your participation is important in order to draw the most accurate portrait possible of the occupancy rate of hotel establishments and tourist accommodations and to have a good representativeness of establishments of all sizes and in all regions of Québec.

    As set out in section 11 of the Act respecting the Institut de la statistique du Québec, the director general has the right to determine which requests for information are to be considered mandatory if he deems that such information is necessary to produce reliable statistics. The director general has declared this survey mandatory.

    As a result, you are legally obligated to fill out the survey. Under the Act respecting the Institut de la statistique du Québec, anyone asked to provide the Institut with information deemed mandatory must do so within the timeframe and in the format requested.

    What is Statistique Québec’s privacy policy?

    The Act respecting the Institut de la statistique du Québec guarantees that the information you provide will be kept confidential and will only be used for statistical purposes. All Statistique Québec employees have taken an oath before a commissioner and are bound to maintain the secrecy and confidentiality of the data they collect.

    How can I be sure that no one will see the answers I provide?

    The Act respecting the Institut de la statistique du Québec guarantees the confidentiality of all the data collected. All Statistique Québec employees take an oath before a commissioner and are bound to maintain the secrecy and confidentiality of the data they gather.

    All the data provided by participants are confidential.

    Will you share my answers with other individuals or organizations?

    The data provided by participants are known to and used only by authorized personnel at Statistique Québec. Only aggregated survey results are made public to protect the anonymity of participants.

    How can I make sure you are from Statistique Québec?

    You can call Statistique Québec toll-free at 1-800-561-0213.

    Can I have access to the survey results?

    The results of the survey are published on the website of the Ministère du Tourisme at the following address: http://www.tourisme.gouv.qc.ca/intelligence-affaires/banque-donnees/hebergement.php

    How can I get more information about the survey?

    For more information about the survey, please contact the Direction de la gestion de la collecte by e-mail at hebergement@stat.gouv.qc.ca or by phone at 1-800-561-0213 (toll-free).