This study offers a cross-perspective on the organization of health services for cancer patients in Ontario and Québec. Data from two surveys on the experience of patient care are used: Ambulatory Oncology Patient Satisfaction Survey (AOPSS, 2006), conducted in Ontario, and the Enquête québécoise sur la qualité des services de lutte contre le cancer (EQSLCC, 2008).
First, the study features the organizational context of each province in the fight against cancer, as well as key concepts, tools and data used to assess patient experience. Secondly, it offers an analysis of some common items to both provinces which provide an overview of the information and support received by patients. Finally, the study highlights patient-centered care as a way to improve services for cancer patients.