General information

  • Microsoft Excel is not installed on my computer. Can I use the form? answer
  • I don't have Internet Explorer 8.0 or a more recent version on my computer. Can I use the secure website? answer
  • What are the advantages for our company of using the electronic form and transmitting it electronically? answer
  • Do I have to transmit my information electronically? answer
  • Can all mining-related forms be sent electronically? answer

Identifier and password

  • What should I do if I lose my identifier or my password? answer
  • How long are the password and identifier valid? answer

Using the form

  • I cannot open the file. answer
  • Can I fill out a form over several work sessions before transmitting it to the Institut? answer

Confidentiality and security

  • If I transmit my data electronically, how can I be sure that it is secure and will remain confidential? answer
  • Will my information be protected if it is transmitted over the Internet? answer
  • I have completed my questionnaire. Can I e-mail it to you? answer
  • How can I be sure that the documents or software of the Institut de la statistique du Québec are not infected with viruses? answer


  • How can I transmit my form safely? answer
  • Can I retransmit a report that has already been transmitted electronically? answer
  • Can I use the electronic form without transmitting my data electronically? answer

Technical problems

  • Who can I ask for help if I experience technical problems? answer
  • What are the minimum system requirements for filling out the electronic questionnaire? answer
  • Which web browser version can I use? answer