• Statistics
  • The Institut
  • Surveys

    Survey of Internet Integration into Business Processes

    The objective of this survey is to provide a portrait of Internet access and use as well as information and communication technology (ICT) use by Québec businesses.

    What is the Institut de la statistique du Québec?

    The Institut de la statistique du Québec, also known as Statistique Québec, is a government agency whose mission is to produce, analyze and disseminate official, objective and quality statistics on various aspects of Québec society.

    What do I have to do to participate in the survey?

    To participate in the survey, you simply have to:

    • access the questionnaire at the following Internet address: www.stat.gouv.qc.ca/web2/e380e;
    • enter your identifier;
    • create a password; and
    • complete the online questionnaire.

    Since most questions require searching for information, we strongly suggest that you start by filling out the paper version of the questionnaire, which can be accessed by clicking on this link: http://www.stat.gouv.qc.ca/collecte/380-quest_an.pdf.

    If necessary, you can exit the online questionnaire and return to finish it at a more convenient time.

    Statistique Québec will contact the participants who have not submitted their online questionnaire to obtain their answers by phone. If you are not available when we call, you can let us know what time would be more convenient for you.

    I tried accessing the questionnaire, but keep getting an error message. What should I do?

    Make sure you correctly entered your identifier and password, without any spaces before or after.

    You can contact Statistique Québec by phone at 1-800-561-0213 or by e-mail at collecte_internet@stat.gouv.qc.ca.

    In your message, please mention the name of the survey indicated in your invitation letter or in the e-mail you received, as well as your name and contact information. We will respond to your request within 24 hours during our office hours, Monday to Friday between 8:30 a.m. and 4:30 p.m.

    Are telephone interviews recorded?

    For quality and training purposes, telephone interviews with Statistique Québec agents are recorded. However, if you do not want the interview to be recorded, simply notify the agent at the beginning of the call.

    How was my business selected?

    Your business was selected at random from Statistics Canada’s Business Register (BR) database that contains information on all Québec businesses.

    Do I have to take part in this survey?

    Yes. Your participation is essential so that we can have an accurate picture of Internet access and use throughout Québec and ensure that businesses of all sizes in the various industry sectors are adequately represented.

    As set out in section 11 of the Act respecting the Institut de la statistique du Québec, the director general has the right to determine which requests for information are to be considered mandatory if he deems that such information is necessary to produce reliable statistics. It was determined by the director general that this survey should be mandatory.

    As a result, you are legally obligated to fill out the survey. Under the Act respecting the Institut de la statistique du Québec, anyone asked to provide the Institut with information deemed mandatory must do so within the timeframe and in the format requested.

    What is Statistique Québec's privacy policy?

    The Act respecting the Institut de la statistique du Québec guarantees that the information you provide will be kept confidential and will only be used for statistical purposes. All Statistique Québec employees have taken an oath before a commissioner and are bound to maintain the secrecy and confidentiality of the data they gather.

    How can I make sure you are from Statistique Québec?

    You can reach a Statistique Québec representative toll-free at 1-800-561-0213.

    When will the survey results be made available?

    The results of the survey will be published on Statistique Québec’s website in the winter of 2022.

    Where can I get more information?

    To get more information on the survey, contact the Direction de la gestion de la collecte by e-mail at collecte_internet@stat.gouv.qc.ca or by phone at 1-800-561-0213.