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    Study on the Experience of Individuals Who Received Services as Part of a Legal Process

    2022 Collection

    The questions asked in this study are only about your assessment of the services obtained, if any, since the objective of the study is to assess the level of satisfaction of citizens with the services they received as part of a legal process. The information collected on the experience of individuals will help improve the services offered.

    You have been invited to take part in the study?
    Go to the questionnaire of the Study on the Experience of Individuals Who Received Services as Part of a Legal Process 2022 now to start responding.

    Frequently asked questions

    What is the Institut de la statistique du Québec?

    The Institut de la statistique du Québec, also known as Statistique Québec, is a government agency whose mission is to produce, analyze and disseminate official, objective and quality statistics on various aspects of Québec society.

    How do I participate in the study?

    To participate in the study, you simply have to:

    If necessary, you can exit the questionnaire and return to finish it at a more convenient time.

    Statistique Québec will call the participants who have not submitted their online questionnaire to offer them the possibility of answering it over the phone. If you are not available when we call, simply let us know what time would be more convenient for you.

    I tried accessing the questionnaire, but keep getting an error message. What should I do?

    Make sure you entered your identifier and password correctly.

    You can contact Statistique Québec by phone at 1-800-561-0213 or by e-mail at services@stat.gouv.qc.ca.

    Please mention the name of the study printed on your invitation letter, as well as your name and contact information.

    We will respond to your request within 24 hours during our office hours: Monday to Friday from 8:30 a.m. to 4:30 p.m.

    Why was I chosen for the study?

    You were selected at random, just like that of several hundred other people in Québec who have been in contact with the criminal legal process, so that you can take part in the Study on the Experience of Individuals Who Received Services as Part of a Legal Process.

    Only the personal information needed for the study, including your contact information, was obtained from the Directeur des poursuites criminelles et pénales (DPCP), in accordance with the Act respecting Access to documents held by public bodies and the Protection of personal information.

    Do I have to take part in this study?

    Your participation in the study is voluntary, but important, because it will help improve the services offered by the Directeur des poursuites criminelles et pénales (DPCP) and the Ministère de la Justice. However, if you wish to withdraw from the study, you can let us know by calling us at 1-800-561-0213 and giving us your file number.

    What is Statistique Québec’s privacy policy?

    The Act respecting the Institut de la statistique du Québec guarantees that the information you provide will be kept confidential and will only be used for statistical purposes. All Statistique Québec employees have taken an oath before a commissioner and are bound to maintain the secrecy and confidentiality of the data they collect.

    Will you share my answers with other individuals or organizations?

    Statistique Québec has entered into an agreement with the Directeur des poursuites criminelles et pénales (DPCP) and the Ministère de la Justice, to whom a summary of the final results will be sent. We assure you that no individual results will be produced or shared. All of your information will be kept confidential and will only be used for statistical purposes.

    Does Statistique Québec have an ethical framework?

    Yes. The study was reviewed by the ethics committee appointed by Statistique Québec. The ethics committee is responsible for safeguarding the respect, dignity and integrity of those participating or included in the study.

    Can I complete the questionnaire for my child or partner?

    No. The questionnaire is personal and can only be completed by the person who was selected for the study.

    How can I make sure you are from Statistique Québec?

    You can call Statistique Québec toll-free at 1-800-561-0213.

    How can I get more information about the study?

    For more information about the study, please contact the Direction de la gestion de la collecte by e-mail at services@stat.gouv.qc.ca or by phone at 1-800-561-0213 (toll-free). You can reach us every day from 9 a.m. to 9 p.m., except on Friday and Saturday night.