The objective of this survey is to obtain a portrait of the digital transformation of businesses located in Québec. The information collected will be used by the government to develop and adapt its policies and programs for Québec businesses.
Frequently Asked Questions
The Institut de la statistique du Québec is a government agency whose mission is to produce, analyze and disseminate official, objective and quality statistics on various aspects of Québec society.
Preliminary stage of the survey
First, we ask you to provide the contact information of the person in your business who will be able to answer questions, such as about your business’s Internet access, Internet presence, e-commerce, use of information technology, use of cloud computing, computer security, and investment in information technology. We will also ask you to confirm some information. This step should only take a few minutes.
To do so, you simply have to:
- Access the form at statistique.quebec.ca/e380e;
- Enter the identifier printed on the letter you received.
An e-mail will be sent to the person you have identified so they can complete the questionnaire. This person will have a few weeks to complete it.
Questionnaire to be completed
To access the survey questionnaire, the person you have identified will have to:
- Go to statistique.quebec.ca/e380e;
- Enter the identifier provided in the e-mail they received or on the invitation letter sent to the business;
- Create a password.
They can then start completing the survey. If necessary, they can exit the questionnaire and return to finish it at a more convenient time.
The Institut de la statistique du Québec will call the persons who have not submitted their online questionnaire to obtain their answers by telephone. If they are not available when we call, they can let us know what time would be more convenient for them.
If we are unable to reach the identified person by telephone, a reminder letter will be sent to the business.
If you see an error message, first of all make sure that you correctly entered your identifier, without any spaces before or after. If you still see an error message, contact the Institut de la statistique du Québec by telephone at 1-800-561-0213 or by e-mail at collecte_internet@stat.gouv.qc.ca.
You will have to mention the name of the survey indicated on the invitation letter sent to the business or in the e-mail you received, your name, and your contact information.
We will respond to your request within 24 hours during our office hours: Monday to Friday between 8:30 a.m. and 4:30 p.m.
For quality and training purposes, telephone interviews with the Institut de la statistique du Québec agents are recorded. Any person who does not want their interview to be recorded can notify the agent at the beginning of the call.
Your business was selected from a file produced based on the information in Statistics Canada’s Business Register (BR) database. The Institut de la statistique du Québec selects its samples randomly. For the needs of this survey, the sample had to take into account industry sectors and business sizes.
Yes. The participation of your business is essential to ensure that businesses of all sizes and in all the industry sectors targeted by this survey are represented.
As set out in section 11 of the Act respecting the Institut de la statistique du Québec, the Chief Statistician has the right to determine which requests for information are to be considered mandatory if he deems that such information is necessary to produce reliable statistics. It was determined by the Chief Statistician that this survey should be mandatory.
As a result, your business is legally obligated to take part in the survey. Under the Act respecting the Institut de la statistique du Québec, anyone asked to provide the Institut with information deemed mandatory must do so by the prescribed deadline and in the prescribed format.
The Act respecting the Institut de la statistique du Québec guarantees that the information you provide will be kept confidential and will only be used for statistical purposes. All Institut de la statistique du Québec employees have taken an oath before a commissioner and are bound to maintain the secrecy and confidentiality of the data they collect.
Only duly authorized personnel at the Institut de la statistique du Québec will have access to the answers provided by participating businesses. Only results that do not identify specific individuals or businesses will be made public.
You can call the Institut de la statistique du Québec toll-free at 1-800-561-0213.
The results of the survey will be published on the Institut de la statistique du Québec’s website in the autumn of 2024.
For more information about the survey, please contact the Direction de la gestion de la collecte by e-mail at collecte_internet@stat.gouv.qc.ca or by telephone (toll-free) at 1-800-561-0213. You will have to mention the name of the survey indicated on the invitation letter sent to the business or in the e-mail you received, as well as your name, file number, and contact information. You can reach us Monday to Friday between 8:30 a.m. and 4:30 p.m.